Stop press – a great customer experience story
Sunday, August 21, 2011
I always complain if I receive rubbish service (so most days), and when I have a great customer service experience I shout it from the rooftops. Partly because…
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I always complain if I receive rubbish service (so most days), and when I have a great customer service experience I shout it from the rooftops. Partly because…
For me customer service is really important. Often I’m criticised for having too high expectations of people. I don’t think I do. I just think most people have…
There is no doubt that social media enables us all to share what we are doing, thinking and feeling like never before. There are great opportunities for organisations…
Imagine the scene, a small Mediterranean island, miles of beautiful beaches, warm sunshine, fragrant olive groves and a scattering of tavernas serving local, fresh food and wine. A…
I love living in London. Even though the tube is dirty and crowded, people don’t talk to each other, its expensive, grubby and the transport system is so…