LucyinnovationIn the dark – an unusual dining experience
Saturday, April 6, 2013
Last week I went to a rather unusual London restaurant. It’s called Dans le Noir and as the name suggests diners enjoy their meal in total and complete…
Stop press – a great customer experience story
Sunday, August 21, 2011
I always complain if I receive rubbish service (so most days), and when I have a great customer service experience I shout it from the rooftops. Partly because…
Better to aim too high and miss
Sunday, July 24, 2011
For me customer service is really important. Often I’m criticised for having too high expectations of people. I don’t think I do. I just think most people have…
Great customer service – It’s not that hard is it?
Saturday, February 19, 2011
Every single day someone gives me an appalling customer service experience. Take your pick from HSBC not calling me back, laissez-faire waiters, queuing for hours in Southern Electrics…