A brief guide to social media friendship etiquette

Sunday, May 15, 2011

When Tim Berners Lee invented the world-wide web in 1990 I don’t think he, or any of us could predict the huge changes it would make to the…

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Great customer service – It’s not that hard is it?

Saturday, February 19, 2011

Every single day someone gives me an appalling customer service experience.  Take your pick from HSBC not calling me back, laissez-faire waiters, queuing for hours in Southern Electrics…

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