LucyinnovationA brief guide to social media friendship etiquette
Sunday, May 15, 2011
When Tim Berners Lee invented the world-wide web in 1990 I don’t think he, or any of us could predict the huge changes it would make to the…
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Great customer service – It’s not that hard is it?
Saturday, February 19, 2011
Every single day someone gives me an appalling customer service experience. Take your pick from HSBC not calling me back, laissez-faire waiters, queuing for hours in Southern Electrics…