Today has been a bad day for customer service

Monday, June 27, 2011

Dear Richard, Despite your entrepreneurial spirit and business acumen, I have had a decidedly below par experience of the Virgin brand this week. Firstly, I have had to…

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Great customer service – It’s not that hard is it?

Saturday, February 19, 2011

Every single day someone gives me an appalling customer service experience.  Take your pick from HSBC not calling me back, laissez-faire waiters, queuing for hours in Southern Electrics…

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