7 tips to being a brilliant fundraiser

Monday, August 5, 2013

First Thursday is a great event for fundraisers. You hear from a fundraising expert for 20 minutes, followed by opportunities to meet other fundraisers over food and drink….

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The London Olympics flash mob at Wimbledon

Sunday, July 29, 2012

In the Olympic ticket fiasco I somehow managed to get Centre Court tickets for the first day at Wimbledon. Warned about airport style security and long queues we…

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Great minds think alike

Monday, November 14, 2011

Those lovely people at the Institute of Fundraising London have given me some free day passes for their conference in London on 23 and 24 November. That’s next…

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Stop press – a great customer experience story

Sunday, August 21, 2011

I always complain if I receive rubbish service (so most days), and when I have a great customer service experience I shout it from the rooftops. Partly because…

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Better to aim too high and miss

Sunday, July 24, 2011

For me customer service is really important. Often I’m criticised for having too high expectations of people. I don’t think I do. I just think most people have…

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Stop caring what the other kids think

Saturday, April 16, 2011

Last week I happened upon the Museum of Childhood in Bethnal Green. To be honest it’s more like a museum of nostalgia as the core audience seems to…

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My Groupon story…….”But they still whip up an amazing fish curry”

Friday, April 1, 2011

From half price pedicures to cheap jive lessons to exclusive restaurant deals, Groupon offers you daily deals in your local area. The deal only activates if enough people…

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And breathe…

Friday, February 25, 2011

So I’m checking in on my all year round list. Last weekend I did an introduction to Freediving course. The course is just one of the many that…

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Great customer service – It’s not that hard is it?

Saturday, February 19, 2011

Every single day someone gives me an appalling customer service experience.  Take your pick from HSBC not calling me back, laissez-faire waiters, queuing for hours in Southern Electrics…

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Dare to do and notice more

Sunday, December 12, 2010

I love living in London.  Even though the tube is dirty and crowded, people don’t talk to each other, its expensive, grubby and the transport system is so…

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