I’ve just finished reading Making Ideas Happen by Scott Belsky; an inspirational book full of practical advice based on real experiences of the challenges and joys of making…
Life is competitive. I think Darwins’ theory of natural selection also applies to organisations. Put simply; evolve or die. In order to survive your organisation needs to understand…
Every single day someone gives me an appalling customer service experience. Take your pick from HSBC not calling me back, laissez-faire waiters, queuing for hours in Southern Electrics…
Lucyinnovation