You can just tick along. That’s fine. Your choice.

Sunday, July 31, 2011

I was recently talking to Jonathon Grapsas, Director of flat earth direct about innovation and some of the challenges for the charity sector. He asked me six key…

Read More

Today has been a bad day for customer service

Monday, June 27, 2011

Dear Richard, Despite your entrepreneurial spirit and business acumen, I have had a decidedly below par experience of the Virgin brand this week. Firstly, I have had to…

Read More

A brief guide to social media friendship etiquette

Sunday, May 15, 2011

When Tim Berners Lee invented the world-wide web in 1990 I don’t think he, or any of us could predict the huge changes it would make to the…

Read More