It’s all about you

Sunday, September 11, 2011

There is often debate about how much contact charities should be making with donors. In a recent blog by Jeff Brooks he highlights that there is no proof that…

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Will you donate just £1 for my birthday?

Tuesday, September 6, 2011

So its my birthday, I’m another year older. 38. How has this happened? Seems like only yesterday I was hanging out at Virginia Water Lakes with Stan Gower…

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Stop press – a great customer experience story

Sunday, August 21, 2011

I always complain if I receive rubbish service (so most days), and when I have a great customer service experience I shout it from the rooftops. Partly because…

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Gotta Share

Sunday, July 17, 2011

There is no doubt that social media enables us all to share what we are doing, thinking and feeling like never before. There are great opportunities for organisations…

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Today has been a bad day for customer service

Monday, June 27, 2011

Dear Richard, Despite your entrepreneurial spirit and business acumen, I have had a decidedly below par experience of the Virgin brand this week. Firstly, I have had to…

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A story of fish and focus

Monday, June 20, 2011

Imagine the scene, a small Mediterranean island, miles of beautiful beaches, warm sunshine, fragrant olive groves and a scattering of tavernas serving local, fresh food and wine. A…

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A brief guide to social media friendship etiquette

Sunday, May 15, 2011

When Tim Berners Lee invented the world-wide web in 1990 I don’t think he, or any of us could predict the huge changes it would make to the…

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What innovation isn’t

Monday, May 2, 2011

Innovation, in my opinion is an overused term. People often seem to bung innovation in a sentence if they want to make something sound good but are too…

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My Groupon story…….”But they still whip up an amazing fish curry”

Friday, April 1, 2011

From half price pedicures to cheap jive lessons to exclusive restaurant deals, Groupon offers you daily deals in your local area. The deal only activates if enough people…

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If you are alive and breathing there is still time

Saturday, March 26, 2011

On Sunday 13 March I went to a School of Life Sunday Sermon. If singing Eye of the Tiger at 11 o clock on a Sunday morning with…

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