A story of fish and focus

Monday, June 20, 2011

Imagine the scene, a small Mediterranean island, miles of beautiful beaches, warm sunshine, fragrant olive groves and a scattering of tavernas serving local, fresh food and wine. A…

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Dear Cretins, the balance of power is shifting

Tuesday, November 2, 2010

Responding to your customers needs and providing them with an exceptional service is basic common sense. It’s also very important. “Quality in a service or product is not…

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‘hello sunshine’

Tuesday, March 9, 2010

Each morning I walk to work. Each morning I see the same people. Each morning I play a game to myself and try to get someone to smile,…

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