Stop press – a great customer experience story

Sunday, August 21, 2011

I always complain if I receive rubbish service (so most days), and when I have a great customer service experience I shout it from the rooftops. Partly because…

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A story of fish and focus

Monday, June 20, 2011

Imagine the scene, a small Mediterranean island, miles of beautiful beaches, warm sunshine, fragrant olive groves and a scattering of tavernas serving local, fresh food and wine. A…

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Stop caring what the other kids think

Saturday, April 16, 2011

Last week I happened upon the Museum of Childhood in Bethnal Green. To be honest it’s more like a museum of nostalgia as the core audience seems to…

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