Stop press – a great customer experience story

Sunday, August 21, 2011

I always complain if I receive rubbish service (so most days), and when I have a great customer service experience I shout it from the rooftops. Partly because…

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Better to aim too high and miss

Sunday, July 24, 2011

For me customer service is really important. Often I’m criticised for having too high expectations of people. I don’t think I do. I just think most people have…

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