Most days I am thoroughly underwhelmed by mediocre customer service experiences. It amazes me that in a competitive marketplace how little emphasis seems to be placed on providing…
The zip on my very very favourite pair of winter boots broke this week. It was devastating, partly because I had to walk round with one cold foot…
Last week I ran an innovation breakfast for fundraising leaders with the creative team from Sandbox. One of the key discussion points was that in order to innovate…
For me customer service is really important. Often I’m criticised for having too high expectations of people. I don’t think I do. I just think most people have…
There is no doubt that social media enables us all to share what we are doing, thinking and feeling like never before. There are great opportunities for organisations…
Life is competitive. I think Darwins’ theory of natural selection also applies to organisations. Put simply; evolve or die. In order to survive your organisation needs to understand…
When Tim Berners Lee invented the world-wide web in 1990 I don’t think he, or any of us could predict the huge changes it would make to the…
Responding to your customers needs and providing them with an exceptional service is basic common sense. It’s also very important. “Quality in a service or product is not…
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