Are you inundated with new autumn season catalogues in the post from clothes companies you’ve never even heard of? Or is it just me? There is nothing eye-catching…
Over the years I’ve observed sparky, funny, passionate and clever people morph into vanilla shells of their former selves as they enter their office to get on with…
A guest blog by Robin Fisk. Getting routine supporter communication techniques right can provide a better experience for your supporter, help you to measure your communications investment and…
Recently I’ve done more virtual de-cluttering than ever before. Like you, I get a lot of emails. I’m sorry to say that I just don’t have the capacity…
Can you say that you truly listen to your supporters? I recently heard this great story about KLM Royal Dutch Airlines. KLM have a social media strategy that…
Is it just me or is there a new wave of popularity for places asking you for your feedback? Because ‘your views are very important’. I seem to…
Virgin are so often used as an example of how to provide good service, yet every time I travel with Virgin trains I have a totally crap customer service…
Most days I am thoroughly underwhelmed by mediocre customer service experiences. It amazes me that in a competitive marketplace how little emphasis seems to be placed on providing…
Last week fundraisers from across Queensland gathered on the Australian Gold Coast for the Fundraising Institute Australia Dare to be Different conference. Many people asked me what I…
The zip on my very very favourite pair of winter boots broke this week. It was devastating, partly because I had to walk round with one cold foot…
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