Gotta Share

Sunday, July 17, 2011

There is no doubt that social media enables us all to share what we are doing, thinking and feeling like never before. There are great opportunities for organisations…

Read More

Great customer service – It’s not that hard is it?

Saturday, February 19, 2011

Every single day someone gives me an appalling customer service experience.  Take your pick from HSBC not calling me back, laissez-faire waiters, queuing for hours in Southern Electrics…

Read More