LucyinnovationYour feedback is really really important. Really.
Sunday, July 28, 2013
Is it just me or is there a new wave of popularity for places asking you for your feedback? Because ‘your views are very important’. I seem to…
Sincere apologies for the inconvenience
Sunday, January 27, 2013
Virgin are so often used as an example of how to provide good service, yet every time I travel with Virgin trains I have a totally crap customer service…
You are awesome. We will be back
Friday, December 7, 2012
Most days I am thoroughly underwhelmed by mediocre customer service experiences. It amazes me that in a competitive marketplace how little emphasis seems to be placed on providing…
There are people dying now, so give me the money
Friday, June 1, 2012
On 31 May, hundreds of fundraisers gathered in London to hear 22 fundraising professionals share which fundraising ideas they wished they had thought of. I was proud to be included in…
Have we amazed you?
Saturday, November 12, 2011
The zip on my very very favourite pair of winter boots broke this week. It was devastating, partly because I had to walk round with one cold foot…
Failure – it’s the real thing
Sunday, October 2, 2011
Last week I ran an innovation breakfast for fundraising leaders with the creative team from Sandbox. One of the key discussion points was that in order to innovate…
It’s all about you
Sunday, September 11, 2011
There is often debate about how much contact charities should be making with donors. In a recent blog by Jeff Brooks he highlights that there is no proof that…
Better to aim too high and miss
Sunday, July 24, 2011
For me customer service is really important. Often I’m criticised for having too high expectations of people. I don’t think I do. I just think most people have…
What innovation isn’t
Monday, May 2, 2011
Innovation, in my opinion is an overused term. People often seem to bung innovation in a sentence if they want to make something sound good but are too…
My Groupon story…….”But they still whip up an amazing fish curry”
Friday, April 1, 2011
From half price pedicures to cheap jive lessons to exclusive restaurant deals, Groupon offers you daily deals in your local area. The deal only activates if enough people…