Your feedback is really really important. Really.

Sunday, July 28, 2013

Is it just me or is there a new wave of popularity for places asking you for your feedback?  Because ‘your views are very important’. I seem to…

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Sincere apologies for the inconvenience

Sunday, January 27, 2013

Virgin are so often used as an example of how to provide good service, yet every time I travel with Virgin trains I have a totally crap customer service…

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You are awesome. We will be back

Friday, December 7, 2012
Happy xxth Birthday plate

Most days I am thoroughly underwhelmed by mediocre customer service experiences. It amazes me that in a competitive marketplace how little emphasis seems to be placed on providing…

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There are people dying now, so give me the money

Friday, June 1, 2012

On 31 May, hundreds of fundraisers gathered in London to hear 22 fundraising professionals share which fundraising ideas they wished they had thought of. I was proud to be included in…

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Have we amazed you?

Saturday, November 12, 2011

The zip on my very very favourite pair of winter boots broke this week. It was devastating, partly because I had to walk round with one cold foot…

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Failure – it’s the real thing

Sunday, October 2, 2011

Last week I ran an innovation breakfast for fundraising leaders with the creative team from Sandbox. One of the key discussion points was that in order to innovate…

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It’s all about you

Sunday, September 11, 2011

There is often debate about how much contact charities should be making with donors. In a recent blog by Jeff Brooks he highlights that there is no proof that…

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Better to aim too high and miss

Sunday, July 24, 2011

For me customer service is really important. Often I’m criticised for having too high expectations of people. I don’t think I do. I just think most people have…

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What innovation isn’t

Monday, May 2, 2011

Innovation, in my opinion is an overused term. People often seem to bung innovation in a sentence if they want to make something sound good but are too…

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My Groupon story…….”But they still whip up an amazing fish curry”

Friday, April 1, 2011

From half price pedicures to cheap jive lessons to exclusive restaurant deals, Groupon offers you daily deals in your local area. The deal only activates if enough people…

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