Your feedback is really really important. Really.
Sunday, July 28, 2013
Is it just me or is there a new wave of popularity for places asking you for your feedback? Because ‘your views are very important’. I seem to…
Is it just me or is there a new wave of popularity for places asking you for your feedback? Because ‘your views are very important’. I seem to…
Virgin are so often used as an example of how to provide good service, yet every time I travel with Virgin trains I have a totally crap customer service…
Most days I am thoroughly underwhelmed by mediocre customer service experiences. It amazes me that in a competitive marketplace how little emphasis seems to be placed on providing…
On 31 May, hundreds of fundraisers gathered in London to hear 22 fundraising professionals share which fundraising ideas they wished they had thought of. I was proud to be included in…
The zip on my very very favourite pair of winter boots broke this week. It was devastating, partly because I had to walk round with one cold foot…
Last week I ran an innovation breakfast for fundraising leaders with the creative team from Sandbox. One of the key discussion points was that in order to innovate…
There is often debate about how much contact charities should be making with donors. In a recent blog by Jeff Brooks he highlights that there is no proof that…
For me customer service is really important. Often I’m criticised for having too high expectations of people. I don’t think I do. I just think most people have…
Innovation, in my opinion is an overused term. People often seem to bung innovation in a sentence if they want to make something sound good but are too…
From half price pedicures to cheap jive lessons to exclusive restaurant deals, Groupon offers you daily deals in your local area. The deal only activates if enough people…