Successful fundraisers know their supporters

Monday, November 25, 2013

Last week I went to The Ideas Lab: Innovation in Insight and Analytics conference run by the Institute of Fundraising’s Insight in Fundraising Special Interest Group. The conference…

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What innovation isn’t

Monday, May 2, 2011

Innovation, in my opinion is an overused term. People often seem to bung innovation in a sentence if they want to make something sound good but are too…

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You can help. Even if you just do one thing.

Sunday, April 10, 2011

Two billion cups of coffee are drunk every day. I for my small part contribute to that total. Coffee has become a staple part of my existence, dare…

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Great customer service – It’s not that hard is it?

Saturday, February 19, 2011

Every single day someone gives me an appalling customer service experience.  Take your pick from HSBC not calling me back, laissez-faire waiters, queuing for hours in Southern Electrics…

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Dare to do and notice more

Sunday, December 12, 2010

I love living in London.  Even though the tube is dirty and crowded, people don’t talk to each other, its expensive, grubby and the transport system is so…

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