Have we amazed you?

Saturday, November 12, 2011

The zip on my very very favourite pair of winter boots broke this week. It was devastating, partly because I had to walk round with one cold foot…

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I love infographics

Sunday, November 6, 2011

I love infographics. I love infographics so much that I’ve written a blog about them. An infographic is short for ‘information graphic’ and is a visual representation of…

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Failure – it’s the real thing

Sunday, October 2, 2011

Last week I ran an innovation breakfast for fundraising leaders with the creative team from Sandbox. One of the key discussion points was that in order to innovate…

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It’s all about you

Sunday, September 11, 2011

There is often debate about how much contact charities should be making with donors. In a recent blog by Jeff Brooks he highlights that there is no proof that…

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You can just tick along. That’s fine. Your choice.

Sunday, July 31, 2011

I was recently talking to Jonathon Grapsas, Director of flat earth direct about innovation and some of the challenges for the charity sector. He asked me six key…

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Better to aim too high and miss

Sunday, July 24, 2011

For me customer service is really important. Often I’m criticised for having too high expectations of people. I don’t think I do. I just think most people have…

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It’s no longer good enough just to be ‘good’

Sunday, July 10, 2011

Life is competitive. I think Darwins’ theory of natural selection also applies to organisations. Put simply; evolve or die. In order to survive your organisation needs to understand…

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Today has been a bad day for customer service

Monday, June 27, 2011

Dear Richard, Despite your entrepreneurial spirit and business acumen, I have had a decidedly below par experience of the Virgin brand this week. Firstly, I have had to…

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Are you an Eater or a Baker? The Art of Enchantment

Wednesday, June 8, 2011

For me the word ‘enchantment’ conjures up images of scenes straight out of a fairy tale; beautiful princesses, handsome princes, mysterious breadcrumb trails, charmed forests and magic spells….

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What is innovation anyway?

Tuesday, May 10, 2011

As mentioned in my blog last week ‘What innovation isn’t” I think innovation is an overused term. According to Oxford Dictionaries online (does anyone own a dictionary anymore?…

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