Pillows, helmets and hygiene

Monday, September 10, 2012

Dave Brailsford, Team GB Cycling Performance Director attributes much of his teams’ recent Olympic success to incremental improvements. The principle of incremental improvements across the cycling team came…

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Has anyone else cried a lot this week?

Sunday, August 5, 2012

I have spent a lot of time in the last week crying at the telly. Who knew that the achievements and disappointments of the Olympic athletes could have…

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Are you still useful?

Thursday, June 21, 2012

This week I went to ‘Overturn’ the MA in Innovation Management Degree Show at Central Saint Martins. Who even knew you could do a MA in Innovation? Innovation…

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There are people dying now, so give me the money

Friday, June 1, 2012

On 31 May, hundreds of fundraisers gathered in London to hear 22 fundraising professionals share which fundraising ideas they wished they had thought of. I was proud to be included in…

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I’ve never cried in a hardware store before. Although perhaps you have.

Saturday, April 14, 2012

I was in E Hayes & Sons in Invercargill in New Zealand. A strange place to hang out on holiday amidst the natural beauty of New Zealand’s South…

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Same challenges different time zone

Thursday, March 8, 2012

Last week fundraisers from across Queensland gathered on the Australian Gold Coast for the Fundraising Institute Australia Dare to be Different conference. Many people asked me what I…

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Vinny the Pug Champion Rock Climber

Monday, January 2, 2012

Last year I met a lot of exciting and wonderful folk making a difference in the worlds of both fundraising and innovation. However, one character in particular grabbed…

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Will you donate just £1 for my birthday?

Tuesday, September 6, 2011

So its my birthday, I’m another year older. 38. How has this happened? Seems like only yesterday I was hanging out at Virginia Water Lakes with Stan Gower…

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Stop press – a great customer experience story

Sunday, August 21, 2011

I always complain if I receive rubbish service (so most days), and when I have a great customer service experience I shout it from the rooftops. Partly because…

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You can just tick along. That’s fine. Your choice.

Sunday, July 31, 2011

I was recently talking to Jonathon Grapsas, Director of flat earth direct about innovation and some of the challenges for the charity sector. He asked me six key…

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