How to help your supporters feel the warm glow

Monday, September 28, 2015

I am always on the lookout (and mystery shopping) charities and companies for examples of good (and bad) supporter or customer care. A couple of weeks ago I…

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Connecting with the benefactor inside us

Saturday, January 18, 2014

A guest blog by Anne McCrossan. Writing puts a spotlight on how very incomplete the communication process can be. In committing words to a page and trying to…

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Do you check your mobile when you are on the toilet?

Saturday, July 14, 2012

At the Institute of Fundraising Convention last week there was a lot of talk around technology enabled giving (or TEG, yes, we have a delightful new technology enabled…

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It was much easier before the internet came along and wrecked everything

Saturday, May 12, 2012

I’ve gone a bit techy this week. On Tuesday I went to the launch of ‘More than shaking an online tin – How can we take technology-enabled giving…

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Same challenges different time zone

Thursday, March 8, 2012

Last week fundraisers from across Queensland gathered on the Australian Gold Coast for the Fundraising Institute Australia Dare to be Different conference. Many people asked me what I…

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You can’t get romantic about baseball

Sunday, February 12, 2012

I’m currently on route to the FIA conference in Australia. On the flight yesterday in between being fed like a Christmas goose I managed to get a spot…

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The case against the case against innovation

Tuesday, December 13, 2011

I’m a big fan of Jeff Brooks and the Future Fundraising Now blog. I love that Jeff is a straight talker and is brutal in his views on…

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I love infographics

Sunday, November 6, 2011

I love infographics. I love infographics so much that I’ve written a blog about them. An infographic is short for ‘information graphic’ and is a visual representation of…

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It’s all about you

Sunday, September 11, 2011

There is often debate about how much contact charities should be making with donors. In a recent blog by Jeff Brooks he highlights that there is no proof that…

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Stop press – a great customer experience story

Sunday, August 21, 2011

I always complain if I receive rubbish service (so most days), and when I have a great customer service experience I shout it from the rooftops. Partly because…

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