Your feedback is really really important. Really.

Sunday, July 28, 2013

Is it just me or is there a new wave of popularity for places asking you for your feedback?  Because ‘your views are very important’. I seem to…

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In the dark – an unusual dining experience

Saturday, April 6, 2013

Last week I went to a rather unusual London restaurant. It’s called Dans le Noir and as the name suggests diners enjoy their meal in total and complete…

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Cafe de Mort – a scary dining experience

Wednesday, February 27, 2013

Last night I joined some other brave (read stupid) people in a pop up restaurant in the crypt at St Andrews Church in Holborn for some unusual dining…

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You are awesome. We will be back

Friday, December 7, 2012
Happy xxth Birthday plate

Most days I am thoroughly underwhelmed by mediocre customer service experiences. It amazes me that in a competitive marketplace how little emphasis seems to be placed on providing…

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Stop press – a great customer experience story

Sunday, August 21, 2011

I always complain if I receive rubbish service (so most days), and when I have a great customer service experience I shout it from the rooftops. Partly because…

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Better to aim too high and miss

Sunday, July 24, 2011

For me customer service is really important. Often I’m criticised for having too high expectations of people. I don’t think I do. I just think most people have…

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