Here’s to the crazy ones

Sunday, October 16, 2011

I surprised myself last week how upset I was when I heard that Steve Jobs had died. It’s been hard to digest all that has been written about…

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Failure – it’s the real thing

Sunday, October 2, 2011

Last week I ran an innovation breakfast for fundraising leaders with the creative team from Sandbox. One of the key discussion points was that in order to innovate…

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It’s all about you

Sunday, September 11, 2011

There is often debate about how much contact charities should be making with donors. In a recent blog by Jeff Brooks he highlights that there is no proof that…

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Will you donate just £1 for my birthday?

Tuesday, September 6, 2011

So its my birthday, I’m another year older. 38. How has this happened? Seems like only yesterday I was hanging out at Virginia Water Lakes with Stan Gower…

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Stop press – a great customer experience story

Sunday, August 21, 2011

I always complain if I receive rubbish service (so most days), and when I have a great customer service experience I shout it from the rooftops. Partly because…

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Having ideas isn’t the problem. The hard part is making them happen.

Sunday, August 7, 2011

I’ve just finished reading Making Ideas Happen by Scott Belsky; an inspirational book full of practical advice based on real experiences of the challenges and joys of making…

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You can just tick along. That’s fine. Your choice.

Sunday, July 31, 2011

I was recently talking to Jonathon Grapsas, Director of flat earth direct about innovation and some of the challenges for the charity sector. He asked me six key…

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Better to aim too high and miss

Sunday, July 24, 2011

For me customer service is really important. Often I’m criticised for having too high expectations of people. I don’t think I do. I just think most people have…

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It’s no longer good enough just to be ‘good’

Sunday, July 10, 2011

Life is competitive. I think Darwins’ theory of natural selection also applies to organisations. Put simply; evolve or die. In order to survive your organisation needs to understand…

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Navigating the Twitterverse

Sunday, June 12, 2011

A few weeks ago I wrote a blog about online friendship etiquette. It sparked some discussion about Twitter and what the accepted rules of engagement (or enchantment) were. So…

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