Plan your story

Wednesday, November 23, 2011

I’m a bit of a fan of the work of Plan, ever since I used a Plan funded toilet when I was in Ethiopia. Plan UK work with…

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Great minds think alike

Monday, November 14, 2011

Those lovely people at the Institute of Fundraising London have given me some free day passes for their conference in London on 23 and 24 November. That’s next…

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I love infographics

Sunday, November 6, 2011

I love infographics. I love infographics so much that I’ve written a blog about them. An infographic is short for ‘information graphic’ and is a visual representation of…

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Failure – it’s the real thing

Sunday, October 2, 2011

Last week I ran an innovation breakfast for fundraising leaders with the creative team from Sandbox. One of the key discussion points was that in order to innovate…

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It’s all about you

Sunday, September 11, 2011

There is often debate about how much contact charities should be making with donors. In a recent blog by Jeff Brooks he highlights that there is no proof that…

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Will you donate just £1 for my birthday?

Tuesday, September 6, 2011

So its my birthday, I’m another year older. 38. How has this happened? Seems like only yesterday I was hanging out at Virginia Water Lakes with Stan Gower…

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Stop press – a great customer experience story

Sunday, August 21, 2011

I always complain if I receive rubbish service (so most days), and when I have a great customer service experience I shout it from the rooftops. Partly because…

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It’s no longer good enough just to be ‘good’

Sunday, July 10, 2011

Life is competitive. I think Darwins’ theory of natural selection also applies to organisations. Put simply; evolve or die. In order to survive your organisation needs to understand…

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Are you an Eater or a Baker? The Art of Enchantment

Wednesday, June 8, 2011

For me the word ‘enchantment’ conjures up images of scenes straight out of a fairy tale; beautiful princesses, handsome princes, mysterious breadcrumb trails, charmed forests and magic spells….

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Whatever you do – don’t mention the F word

Thursday, May 26, 2011

Who knew that the beautiful Chapel at the House of St Barnabas was tucked behind Foyles loading bay just off the Charing Cross Road in London’s West End?…

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