Success out of failure

Tuesday, March 1, 2011

Katherine William-Powlett, NCVO’s dedicated Innovation Officer has been busy over the last few months organising a series of excellent events. Each one has tackled a different facet of…

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Great customer service – It’s not that hard is it?

Saturday, February 19, 2011

Every single day someone gives me an appalling customer service experience.  Take your pick from HSBC not calling me back, laissez-faire waiters, queuing for hours in Southern Electrics…

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All year round list – check

Saturday, January 8, 2011

So we are a week into the New Year. How are the resolutions holding out? I’m not a great believer in setting a whole bunch of resolutions at…

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Embrace Procrastination

Monday, January 3, 2011

Procrastination; to defer action; delay: to put off till another day or time; to procrastinate until an opportunity is lost. Today I’ve done a brilliant job of procrastinating….

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Look outside of what you know

Sunday, December 26, 2010

Innovation isn’t about a single eureka moment; it’s about a series of thoughts and connections that combine to create something new. Einstein didn’t sit in a darkened room…

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Dear Cretins, the balance of power is shifting

Tuesday, November 2, 2010

Responding to your customers needs and providing them with an exceptional service is basic common sense. It’s also very important. “Quality in a service or product is not…

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Wrongology

Wednesday, October 6, 2010

Being wrong – or ‘failing’ has to be up there in the top 10 most feared things list with public speaking and spiders. Kathryn Schulz’s new book Being…

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