Success out of failure
Tuesday, March 1, 2011
Katherine William-Powlett, NCVO’s dedicated Innovation Officer has been busy over the last few months organising a series of excellent events. Each one has tackled a different facet of…
Katherine William-Powlett, NCVO’s dedicated Innovation Officer has been busy over the last few months organising a series of excellent events. Each one has tackled a different facet of…
Every single day someone gives me an appalling customer service experience. Take your pick from HSBC not calling me back, laissez-faire waiters, queuing for hours in Southern Electrics…
So we are a week into the New Year. How are the resolutions holding out? I’m not a great believer in setting a whole bunch of resolutions at…
Procrastination; to defer action; delay: to put off till another day or time; to procrastinate until an opportunity is lost. Today I’ve done a brilliant job of procrastinating….
Innovation isn’t about a single eureka moment; it’s about a series of thoughts and connections that combine to create something new. Einstein didn’t sit in a darkened room…
Responding to your customers needs and providing them with an exceptional service is basic common sense. It’s also very important. “Quality in a service or product is not…
Being wrong – or ‘failing’ has to be up there in the top 10 most feared things list with public speaking and spiders. Kathryn Schulz’s new book Being…