Better to aim too high and miss

Sunday, July 24, 2011

For me customer service is really important. Often I’m criticised for having too high expectations of people. I don’t think I do. I just think most people have…

Read More

Today has been a bad day for customer service

Monday, June 27, 2011

Dear Richard, Despite your entrepreneurial spirit and business acumen, I have had a decidedly below par experience of the Virgin brand this week. Firstly, I have had to…

Read More

A story of fish and focus

Monday, June 20, 2011

Imagine the scene, a small Mediterranean island, miles of beautiful beaches, warm sunshine, fragrant olive groves and a scattering of tavernas serving local, fresh food and wine. A…

Read More

Are you an Eater or a Baker? The Art of Enchantment

Wednesday, June 8, 2011

For me the word ‘enchantment’ conjures up images of scenes straight out of a fairy tale; beautiful princesses, handsome princes, mysterious breadcrumb trails, charmed forests and magic spells….

Read More

Whatever you do – don’t mention the F word

Thursday, May 26, 2011

Who knew that the beautiful Chapel at the House of St Barnabas was tucked behind Foyles loading bay just off the Charing Cross Road in London’s West End?…

Read More

What is innovation anyway?

Tuesday, May 10, 2011

As mentioned in my blog last week ‘What innovation isn’t” I think innovation is an overused term. According to Oxford Dictionaries online (does anyone own a dictionary anymore?…

Read More

What innovation isn’t

Monday, May 2, 2011

Innovation, in my opinion is an overused term. People often seem to bung innovation in a sentence if they want to make something sound good but are too…

Read More

Stop caring what the other kids think

Saturday, April 16, 2011

Last week I happened upon the Museum of Childhood in Bethnal Green. To be honest it’s more like a museum of nostalgia as the core audience seems to…

Read More

My Groupon story…….”But they still whip up an amazing fish curry”

Friday, April 1, 2011

From half price pedicures to cheap jive lessons to exclusive restaurant deals, Groupon offers you daily deals in your local area. The deal only activates if enough people…

Read More

If you are alive and breathing there is still time

Saturday, March 26, 2011

On Sunday 13 March I went to a School of Life Sunday Sermon. If singing Eye of the Tiger at 11 o clock on a Sunday morning with…

Read More