You change people’s lives. Be bold not British.

Sunday, February 17, 2013

Every February divers from all over the world gather at The Royal Geographical Society in London for the London Diving Chamber lectures in aid of The Scuba Trust….

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Are you passionate about your job?

Saturday, November 3, 2012

On Tuesday I went to listen to wildlife film producers Patrick Morris and Huw Cordey tell their stories about the making of the BBC series Life and Planet…

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Are you still useful?

Thursday, June 21, 2012

This week I went to ‘Overturn’ the MA in Innovation Management Degree Show at Central Saint Martins. Who even knew you could do a MA in Innovation? Innovation…

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Stop press – a great customer experience story

Sunday, August 21, 2011

I always complain if I receive rubbish service (so most days), and when I have a great customer service experience I shout it from the rooftops. Partly because…

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Having ideas isn’t the problem. The hard part is making them happen.

Sunday, August 7, 2011

I’ve just finished reading Making Ideas Happen by Scott Belsky; an inspirational book full of practical advice based on real experiences of the challenges and joys of making…

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Better to aim too high and miss

Sunday, July 24, 2011

For me customer service is really important. Often I’m criticised for having too high expectations of people. I don’t think I do. I just think most people have…

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Gotta Share

Sunday, July 17, 2011

There is no doubt that social media enables us all to share what we are doing, thinking and feeling like never before. There are great opportunities for organisations…

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Navigating the Twitterverse

Sunday, June 12, 2011

A few weeks ago I wrote a blog about online friendship etiquette. It sparked some discussion about Twitter and what the accepted rules of engagement (or enchantment) were. So…

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A brief guide to social media friendship etiquette

Sunday, May 15, 2011

When Tim Berners Lee invented the world-wide web in 1990 I don’t think he, or any of us could predict the huge changes it would make to the…

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Deep sea creatures and volcanic vents…

Saturday, March 19, 2011

Did you know that at least half the planet is covered in water that is more than 2 miles deep?  And that there are volcanic vents of the…

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