Make someone’s day – every day
A guest blog by Matthew Sherrington….
A little girl was walking along the beach hand in hand with her grandfather. The beach was littered with stranded starfish that had been washed up with the tide, at the mercy of the seagulls, and the burning sun. They wouldn’t survive until the next high tide. As they walked along the girl stooped to pick up a pink starfish, and ran to the water’s edge to throw it back into the ocean. “Why did you do that?” asked her grandfather, “there are so many, I’m afraid it won’t make any difference”. “It made a difference to that one”, replied the girl. *
“Small acts, when multiplied by millions of people, can transform the world”
I talk a lot about exceeding expectations for supporters, what I call “wow” moments. Sometimes I’m asked about delivering “surprise and delight” magic moments (though not as much as I’d like to be asked about it). And often, when people realise that magic moments are more about attitude and approach, and aren’t easily scheduled– though they can be – they lose interest. Too hard. What’s the point?
When I was Fundraising Director at Greenpeace USA a few years ago, we had a supporter who gave a huge amount of money in memory of her grandson, who had died tragically. With it, we bought a RIB – one of those orange inflatable boats Greenpeace is famous for. It was enough to pay for quite a state-of-the-art RIB, so it was sent to join the Greenpeace ship Esperanza, which was on a mission to stop Japanese whalers in the Antarctic Southern Ocean. And the RIB was named the Billy G, after her grandson. Here’s a picture of the Billy G in action. Jaw-dropping stuff.
As it happened, Celeste Stewart, the manager of our Partners in Action mid-donor programme, got the chance to join the Esperanza’s mission for three months as Assistant Cook. (I know, I know, don’t even ask). Celeste knew Billy G’s grandmother, knew the whole story. And even knew Billy G’s birthday, which came up while she was on board. Off her own bat, she organised the crew into the Billy G for the photo below. One photo, used only once, as a gift to Billy G’s grandmother to mark his birthday.
Can you deliver the same magic moment to everyone, all the time? No. But if you can make sure you have an attitude and approach aimed at giving supporters a better experience than they expect, magic moments will come. We had that attitude at Greenpeace, and Celeste came up with the goods.
What you can do is make sure you set out to make someone’s day, every day. Just one person, whether family, friend, colleague, supporter or stranger. Believe me, it will make all the difference in the world to them.
Thank you Matthew Sherrington for this guest blog. Matthew is a non-profit expert in fundraising and strategic communications. Follow him on Twitter @m_sherrington.
*variation of a story from The Star Thrower by Loren Eiseley